NNiux Skill Platform

Refund Policy

Version 2026-11-09.1 · This policy is part of the Terms of Service and applies to all purchases on Niux Skill Platform.

All sales are final. Skills are digital goods delivered instantly as licensed downloads. We do not offer refunds for buyer's remorse, and no refund is due once a skill has been delivered and works as described. The only exceptions are the narrow cases listed in section 2 — there are no others.

1. No refunds

No refund will be given if:

  • the skill has been delivered and works as described, including if you changed your mind, no longer need it, or are simply dissatisfied with it;
  • you purchased the skill by mistake and it has already been delivered;
  • the problem is caused by your own environment, accounts, devices, or third-party services that the skill does not control; or
  • the request is made more than 7 days after payment, or is submitted without the evidence required by section 3.

2. The only exceptions

A refund may be approved only if, after Platform review, one of the following is established:

  • the order was never delivered; or
  • you were charged twice for the same order; or
  • the skill materially does not match its listing description; or
  • the delivered package cannot run due to a defect in the package itself.

If a listing shows a more generous refund promise made by its seller (for example, a 7/14/30-day no-questions policy), the seller's promise applies instead of the limits above, at the seller's cost.

Nothing in this policy limits any right you may have under mandatory consumer law that cannot lawfully be waived.

3. How to request

Request a refund from your order page or by contacting support@niuxagent.com within 7 days of payment. Your request must describe the problem and include evidence (for example, the exact error message or a short recording showing the failure). Requests without evidence are not reviewed. Reviews are normally completed within 7 business days, and approved refunds are paid through the original payment channel.

4. How much is refunded

An approved refund returns the amount you paid minus the payment channel's non-refundable processing cost — for card payments via Stripe this is Stripe's processing fee for the card used — 1.5% + 20p for UK-issued cards, 2.5% + 20p for EEA-issued cards, and 3.15% + 20p for other international cards; for crypto payments it is the channel's actual processing and network cost. The Platform service fee is refunded in full. The shortfall created by the channel cost is settled with the seller's balance as described in the seller terms; the Platform does not profit from refunds.

5. Effect of a refund

A refund immediately revokes the license for that skill: download tokens stop working, and you must delete all delivered copies. Free ($0) skills involve no payment; their licenses may be revoked if the skill is withdrawn or the Terms are breached.

6. Chargebacks

Please use this policy before contacting your bank. If a payment is charged back, the corresponding license is revoked immediately, the account may be suspended, and the charged-back amount plus channel chargeback fees may be recovered from the seller's pending settlements, as set out in the Terms of Service.